Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data.Your responsibilities and impact working as a a Back Office Support for Video Gaming Brand will be:Managing administrative and organizational activities to support the smooth functioning of the core businessBe a first point of contact for resolving escalated customer inquiries, complaints, and technical issuesDive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely andprofessional mannerConduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirementsSkills, qualifications and interests you need to succeed in this role:A native level of Dutch and an excellent level of EnglishBeing able to deliver deep analysis on customer dataWorking independently and under minimal supervisionPaying great attention to detail and working accuratelyHaving analytical and problem-solving skillsBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Portugal for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU-countryWhat's in it for you?Type of contract: Unfixed term contract, 30 days probation periodOffice-based jobFull-time (40h/week) Monday –Friday: 09:00-19:00 (GMT)Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchersHealth insurance after 6 monthsPaid professional trainingFun and engaging company-wide initiativesFor international candidates:Relocation package with help in accommodation of first months and flight imbursementAccommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.What should you expect from living i Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you? Feel free to check our other opportunities, or send us your CV to be considered for other projects or future opportunities!Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow#J-18808-Ljbffr
