Back Office Customer Service Agent (French & English)

Job Overview: As a Back Office Customer Service Agent, you will play a crucial role in supporting legal operations and resolving complaints related to passenger rights violations. You will primarily interact with lawyers, legal officers, and National Enforcement Bodies (NEBs). Location: Lisbon, City CenterSchedule: 40 hours/week, Monday to Friday, 08:00 - 17:00Joining Deadline: 16/10Compensation: Base Salary: 895 per 14 months, 12,530 per annum Meal Allowance: 1,908.72 per annum Position Bonus: 50 per 12 months, 600 per annum Transport Allowance: 20 per month, 240 per annum Gross Annual Income: 15,278.72 Performance Bonus: 150 per 12 months, 1,800 per annum Health Insurance: Provided from day 1 (free after 6 months) Key Responsibilities: Backoffice Operations: Collaborate with NEBs to ensure transport operators' compliance with passenger rights regulations. Handling Complaints: Address and resolve issues raised by NEBs and other stakeholders regarding passenger rights violations. Qualifications: Language Skills: French (Native) and English (B2). Experience: Previous experience in customer service is advantageous. Skills: Strong communication skills, attention to detail, and ability to work independently. Required Documents: EU ID or Residence Card Manifestação de Interesse Art 57 Visa or Art 54 Visa Relocation Package: Reimbursement of airfare up to 400 EUR (Economy class) after 6 months. Accommodation: Shared apartment room with a rent of 280 EUR per month (deducted from salary). Hiring Process: Application review Language assessment 1 or 2 French interviews with the client #J-18808-Ljbffr