Are you looking for a career in Customer Service at one of the top 3 leading Technology brands in the world, Microsoft? If you are willing to relocate to sunny Lisbon, Portugal, this is the right opportunity for you!
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Your responsibilities and impact as B2B Microsoft Account Management will be:
Supporting clients by answering their questions regarding products and services via phone and email
Providing solutions for occurring problems
Optimizing the client's technical equipment/tools
Identifying up-and cross-selling opportunities for existing accounts
Directing communication to the management level
Gaining market knowledge and information about Microsoft's competitive advantages
Assisting new and former clients with account-related issues and questions
Your skills, qualifications, and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
You have business acumen
You have good negotiation skills or want to acquire them!
You are technically interested
You are motivated, reliable, and committed to your work
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities
What's in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time or part-time options on rotating shifts (Mon-Fri, 7.30 AM - 5 PM)
Possibility to work remotely
Salary conditions (*) – 2 options:
a) Including free accommodation (shared flat, all bills included): 1.100€ gross/month (based on level of experience)
b) Excluding accommodation: 1.470 gross/month (based on level of experience)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening a bank account, etc. upon your arrival
Private health insurance included from the first day of contract signature
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during the training period if successful (4 weeks): 50% of your hourly wages (lower taxes)
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