Associate Solutions Consultant

Job Description As an Associate Solutions Consultant, you'll support our global sales team by providing technical and functional support on their key opportunities, whether this is a large Enterprise Account looking to make a small investment, or a full solution for an SMB customer. Your role will be to provide the technical support to rapidly understand their requirements and demonstrate how Zendesk will meet them. Your mission is to ensure product selection. You must be both sales focused and technically savvy. You'll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and delivering technical information via remote calls and video conferences. What you have: You have 2-5 years of related experience and a minimum of 1 year of software pre-sales experience. You have excellent interpersonal, communication, persuasion, presentation, and writing skills. You have bilingual proficiency in English and one of: German, French, Spanish, Portuguese or Italian. You have problem-solving skills, including the ability to meet a business requirement with a technical solution. Must be willing to work in a fast-paced, results driven environment and have a can-do and proactive attitude. You have obvious passion and people skills. Even better if you also have... Awareness of web/scripting technologies, HTML, CSS, JavaScript and SaaS applications. Experience working in or with Call Centers, including an understanding of key metrics and best practices. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. #J-18808-Ljbffr