At Medtronic, you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
In this exciting Associate Sales Administrator role, you will be part of Medtronic's Remote Monitoring Support Center, a project to remotely monitor Diabetes Type 1 Patients in Insulin Pump Therapy. The project will have a duration of three years, and you will join the Iberia Diabetes Operating Unit, reporting to the Portuguese Sales Manager.
You will be responsible for tasks related to the management of the remote monitoring of patients with Diabetes, and you will perform different administrative functions necessary for the proper functioning of the Project. You will also support the daily activities of the Diabetes Operating Unit (OU) in Portugal. The position will be based in Portugal, ideally in Lisbon or Oporto.
Responsibilities include the following:
Train patients, family members, doctors, and nurses on how to use the IT platform (web and application) that will be used in the project.
Provide patient training on how to download insulin pump information to the remote monitoring system.
Execute the triage of the discharges that patients perform in the remote monitoring system based on a protocol validated and signed by the hospital.
Manage patient adherence to the program and maintain contact with patients and their relatives: manage the scheduled downloads and unanswered questionnaires that have not been performed by patients.
Manage the scheduling of patient downloads of their insulin pump information in the remote monitoring system.
Ensure that all patient activity is recorded on the IT platform.
Provide technical support for the use of the project's technological platform.
Must Haves
University degree
At least 1 year of experience in a similar role
A minimum of 1–2 years of working experience in administrative tasks
Strong knowledge of Microsoft Office package (including very good Excel skills)
Good level of English (B2/C1), both written and spoken
Strong communication skills
Client-oriented approach
Flexibility, proactivity, positive and open attitude, and team-oriented
Good prioritization, organizational and problem-solving skills, as well as high attention to detail and accuracy
Nice to Haves
Knowledge of remote monitoring systems in patients with type 1 diabetes
High learning capacity in a short period of time
Knowledge in SAP ERP and SAP CRM/SFDC (SalesForce)
Process Analysis and Process optimization experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
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