Salsify is looking for a highly-motivated, growth-focused, results-driven associate retail success manager to support account strategies with some of the largest retailers in North America. This is a key strategic position with high visibility across the company and with the executive team.
How You'll Make an Impact:
Lead the day-to-day business relationship between Salsify & a named set of Retail accounts, with support and guidance from senior level Retail Success Manager as needed.
Influence and execute an account success plan that is managed jointly across the account stakeholders and internal stakeholders.
Nurture relationships with key stakeholders within named accounts, facilitating regular touch bases to ensure alignment on program plan, track progress on defined objectives, and resolve escalations.
Compile reporting on target KPIs for named accounts as needed, sharing findings with key internal and external stakeholders and calling out wins, losses and opportunities to continue driving business forward.
Be a subject matter expert on the account within Salsify and serve as a resource for escalations.
Drive brand adoption by identifying opportunities for joint marketing campaigns that help the retailer expand its merchandising programs and raise awareness of Salsify solutions.
Partner with Salsify's product marketing team on enablement for Salsify's go-to-market teams.
Support cross-functional tasks with internal stakeholder groups, including Product, Customer Success, Marketing, and Sales.
Advocate for Salsify brands within a retailer to ensure that brand content is leveraged to its fullest capacity on the retailer's family of websites.
Proactively uncover and surface new opportunities for brands to improve the retailer's eCommerce experience through richer interactions powered by Salsify.
Keep up to date with industry trends and competitive landscape to provide thought leadership for named accounts.
You'll Enjoy This Role If You Have:
1-3 years experience in client-facing, problem-solving positions in fast-paced companies. High tech is preferred, though competitive suppliers or agencies are also valuable.
Previous retail experience is beneficial but not required.
Comfortable with ambiguity; a willingness to be proactive and resourceful in an effort to identify challenges, surface opportunities and collaborate on solutions.
A "people person": you are enthusiastic and energized by spending your day interacting with many different people.
High Emotional Intelligence and the ability to communicate effectively with many different types of people.
Experience in client services, client success, consulting, business development, or solutions engineering.
Effective written, verbal, and presentation communication.
Driven, ambitious, and optimistic. Approaches their responsibilities with a solution-oriented mindset.
Creative and entrepreneurial in your approach to your work.
Highly organized. Experience executing on defined project plans, including tracking statuses, providing feedback and driving the necessary steps to completion.
Curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology.
This position is expected to work Eastern Time Zone hours.
What we have for you:
Portugal Benefits -
Competitive Salary
Equity
Unlimited Vacation
Medical, Dental and Vision Insurance (Multicare)
Life Plan
Meal Allowance
Referral Bonuses
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