Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify every day to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
As Salsify's Customer Support team grows, we are looking for hard-working, customer-focused support professionals to join our team.
As the first line of contact with our customers, you play a crucial role in ensuring their success using Salsify. You are our customer's voice within Salsify as we strive to continually improve our product, service, and role as trusted advisors within the e-commerce industry.
As an Associate Channel Support Engineer at Salsify, you will develop and maintain a deep understanding of the Salsify platform and our customers' specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. You will gain e-commerce industry knowledge while helping our customers win the digital shelf. We don't expect you to know everything - we want you to ask questions and learn new things while helping us deliver on our vision.
How you'll make an impact:
Provide excellent customer support experience by combining understanding, thoughtful insights, and concise responses
Triage, research, and prioritize incoming issues using Salesforce Service Cloud and Jira
Troubleshoot technical issues and escalate to senior team members as needed
Develop technical solutions to help our customers win the digital shelf
Perform a thorough quality assurance process to ensure the completeness of solutions
Represent the support team while working multi-functionally with other groups
Document processes and procedures and assist in training new team members
You'll enjoy this role if you have:
1+ years of experience in customer-facing, problem-solving technical support positions
A working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc.
Deep technical, analytical, and problem-solving skills
Organized, detail-oriented, and diligent
An appetite for knowledge and a desire to guide others - we care more about your ability to learn than pre-existing knowledge
A history of dedication and are known among your peers as the go-to person for help
Motivated to be a self-starter and individual performer, contributing to overall team efficiency and collaboration
Raise opportunities for process improvements and show a willingness to be part of the solution
Experience with standard support tools like Salesforce, Jira (or similar)
Fluent in English
Bonus points:
Ability to clearly and thoughtfully explain new technical concepts to a wide variety of personas
Advanced Excel skills - comfortable transforming data, manipulating various data types, and analyzing data sets
Knowledge of the challenges brands and retailers face in the e-commerce industry today
Salsify's mission is to empower brand manufacturers to win on the digital shelf.
We are headquartered in Boston and have hubs in Lisbon (Portugal) and Sydney (Australia) and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact ******.
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