.Assistant Shore Excursions Manager (German) (M/F) - Seagoing Position Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. General Responsibilities Recommend and sell tour activities to Guests and make the most of their shore side experience. Escort and participate on tours as needed to ensure the tour operates to the Guest's and Mystic Cruise's standards. Manage the Shore Excursion Staff and assist with the daily Tour Office operation. Help with the staff rotation ensuring the desk is manned at all times when the office is open. Answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner. Assist the Shore Excursion Manager by preparing the Live Lectures Presentations in PowerPoint as needed. Assist in the preparation of materials to guests with information regarding tours. Double-check all printed material prior to distribution from the Shore Excursion Department. Follow-up on requests for printed materials and ensure they are printed & delivered to housekeeping in a timely manner ready for distribution. Attend functions/social events on board to increase guest interaction and help with onboard ratings. Cross-train staff candidates for vacation cover. Assist in preparing the disembarkation groups and send out the luggage tags with letters as required. Maintain digital displays with up-to-date information and relevant notices for guests. Ensure the Lectures in the loop played in the guests' cabins is up to date. Ensure the Shorex radios and materials are always charged and ready for the following day's needs. Ensure the bus signs and all escorting materials are prepared the evening before each port call. Other responsibilities as assigned. Operational Responsibilities Organize escorting assignments and training so that every bus or tour group is escorted in each port of call. Ensure a rotation of staff to attend safety training is observed. Report maintenance issues in work areas to the Shore Excursion Manager. Adhere to all Company Policies and Procedures, Manuals and Directives. Assist in MXP inputting and organization. Assist in the daily dispatching of tours and coaches. Assist in the preparation of items such as tour packages, briefing materials and manifests. Elaborate Port Description sheets for each port of call. Assist in preparing lectures, conducting live lectures and pre-record briefings as requested. Create detailed handover notes for vacation cover. Be cost conscious with the use of office supplies and other consumables. Maintain Company property properly and treat it with respect
