.Assistant Shore Excursions Manager (German) (M/F) - Seagoing Position Contract Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. General Responsibilities Torecommend and sell touractivities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call. To escort and participate on toursas neededto ensure the tour operates to the Guest's and Mystic Cruise's standards. Manage the Shore ExcursionStaffandassist withthe dailyTourOffice operation. Help with the staff rotation ensuring thedesk is manned at all times when the office is open. To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner. Assist the Shore Excursion Manager by preparing the Live LecturesPresentationsinPowerPointas needed. Assist in the preparation of materials to guests with information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer. Assist in the preparation of theTour Order Forms, turnaroundmaterialsand/or any materials to the guests. Double-check all printedmaterialprior to distributionfrom the Shore Excursion Department. Follow-up on requests for printed materials and that they are printed & delivered to housekeeping in a timely manner ready for distribution. To attendwhen possibleanyfunctions/social eventsonboardto increase guest interaction and help with onboard ratings.Except in exceptional cases when a cruise is very busy or when office hours don't allow it. Must be able to cross-train any good staff candidate for vacation cover. Assist in preparing the disembarkation groups and send out the luggage tags with letters as required. Maintain any digital displays with the most up to date information and any relevant notices needed to be conveyed to the guests. Ensure the Lectures in the loop played in the guests' cabins is up to date and that any port already visited is removed from the loop. Ensure the Shorex radios and materials are always charged and ready for the following day's needs. Ensure the bus signs and all escorting materials are prepared the evening before each port call. Other responsibilities, as assigned, but not limited to the above. OperationalResponsibilities Organize and take ownership of the escorting assignments and training so thatevery bus or tour group is escortedineach port of call.The escortingprogramis an essential part of the Assistant Managerdutiesandneeds to ensureescorting materials and proceduresare followedas outlined in the Hotel Operations Manual
