Assistant Manager - Workforce Management

Hiring an Assistant Manager – Workforce Management for a leading global business process outsourcing company.Company description:Our client is a tenured mid-tier global major, offering specialized IT Services, Digital Solutions, and Business Process Services. They help their clients – across domains and industries – derive sustainable competitive advantage at scale, through their high-end Data & Analytics & AI/ML, and automation-driven digital solutions and platforms, across the client's business value chain.Reporting Manager: VPLocation: Bay City, PasayRole & responsibilities:Manage staffing models, scheduling, and capacity planning, adjusting based on operational needs.Maintain staff plans and recommend new hire classes based on future needs.Collaborate with schedulers and manage employee data in systems like Genesys Cloud, NICE IEX, and Verint.Communicate with stakeholders to align on staffing requirements and business changes.Analyze data to incorporate into capacity planning and balance staffing with operational and financial goals.Maintain WFM files and tools; act as backup to the WFM Manager.Candidate requirements:Experience in staffing models, scheduling, and capacity planning.Proficiency with Genesys Cloud, NICE IEX, and/or Verint.Strong data analysis and communication skills.
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