.Assistant Kids Club Manager (M/F) - Seagoing Position - German Speaker Contract Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. General Responsibilities The position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with Company's Safety, Quality and Environmental Standards. To ensure that thehighest levelGuest Servicein the Kids Clubis practiced at all times and that theKids Club Team isworking as per company procedures. To always greet and treat passengersand childrenin a friendly and professional manner. Tosupervise,coach, train and support theKids Clubteamin coordination with the Kids Club Manager. To ensure that passenger complaints are always treated in the most diplomatic way. To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience. Toassist withorganizing,planningand executingseveral Kids Club activities and events for each cruise. To ensure that the Kids Club programme is planned and published well in advance and that the activities are taking place as advertised. To ensure that guest satisfactionrelated to the Kids Clubis always as high as possible. To be present as much as possiblein the Kids Club during the day. Toassist with the preparation ofthe working schedule for theKids Clubteam in cooperation with theKids Club Manager. To ensure thatwork stationsand Kids Club areasare cleaned according to schedule, following the detail of USPH standards. To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner. Always act in the best interests of the companywith regard tominimising costs. To be cost conscious with the use of office supplies, printedmaterialsand other consumables. To promote cross promotions and revenue outlets whenever possible. To ensure that Company property is maintained properly andtreated with respect at all times. Safety Responsibilities To be familiar with Ship´s Emergency plans To be familiar with Safe Working Practices Emergency Duties:To follow instructions on Safety Cardand to participate in Guest/Crew Lifeboat Drills as per instructions. Other safety responsibilities, as assigned, but not limited to the above. Education/Position Requirements Minimum oftwo(2) years' experience in a hotel/ nurseryon land orone(1) years' experience on board a cruise ship in similar position required
