"The world is yours with Meliá"
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
MISSION: Under the supervision of the Housekeeping Manager, responsible for the organization, responsibility, and management of the entire housekeeping department, ensuring continuous compliance with all highest standards.
MAIN RESPONSIBILITIES:
Achieve efficient guest satisfaction in compliance with the highest standards.
Supervise and coordinate the activities of the housekeeping staff, ensuring that standards of cleanliness and presentation are met.
Assist the Housekeeping Manager in planning and assigning daily tasks, including inventory management of supplies and equipment.
Perform regular inspections of rooms and common areas to ensure that the highest standards of cleanliness and housekeeping are maintained.
Coordinate with other departments, such as front desk and maintenance, to address guest needs and requests in an efficient manner.
Manage and resolve any issues or complaints related to the cleanliness and maintenance of rooms or common areas.
Train and develop housekeeping staff, ensuring they are trained in hotel policies and procedures.
Ensure compliance with health and safety standards in all work areas.
Participate in the evaluation of staff performance and provide constructive feedback.
What are we looking for?
Minimum 2-3 years of experience in the role.
High level of Portuguese; good English is a plus.
Hospitality degree.
Leadership, personnel management, and decision-making skills.
Quality and customer service-oriented.
Because belonging to the great Meliá family is being VIP.
You will enjoy My MeliáRewards, the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.
At Meliá we are all VIP.
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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