Assistant Front Office Manager/Sub Chefe De Receção (M/F)

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents. We are currently seeking for a passionate and experienced Assistant Front Office Manager to coordinate the reception operation at the Pestana CascaisHotel; Key Responsibilities · Supporting the implementation of objectives and procedures. · Tending to guests' complaints and questions and providing exceptional customer service. · Ensuring that the front desk and reception area is kept clean and organized. · Maintaining front desk office supplies and equipment. · Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. · Conducting performance reviews with the front desk staff. · Performing administrative duties such as filing and updating records, among others, as needed Key Requirements · Bachelor's degree in hospitality or similar. · A minimum of 2 years of experience as Front Office Shift Leader in 4/5* hotels · Proficient in Opera software · Good understanding of procedures and practices in the hospitality industry. · Excellent written and verbal communication skills. · Strong organizational and time management skills. · The ability to provide exceptional customer service. · Good leadership and training abilities. If your profile matches this description and you are eager for a new challenge kindly send us your CV. #J-18808-Ljbffr