.Area: Guest Experience and Customer Service Location: Lisboa, PT "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: Under the supervision of the Aura Manager, the Assistant Aura Manager is responsible for the organization, responsibility, and management of the entire Aura department (Guest Experience), ensuring continuous compliance with the highest standards. What You Will Do Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations. Support in the implementation of the different customer experience management tools, as well as monitor and support in the analysis of the results of the Voice of the Customer, ensuring compliance with the goals set and supporting in the creation of improvement plans if necessary. Manage customer incidents, following the established protocols. Supervise and coordinate the activities of the housekeeping staff, ensuring that standards of cleanliness and presentation are met. Assist the Aura Manager in planning and assigning daily tasks, including inventory management of supplies and equipment. Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently. Train and develop Aura department staff, ensuring they are trained in hotel policies and procedures. Ensure compliance with health and safety standards in all work areas. Participate in the evaluation of staff performance and provide constructive feedback. What We Are Looking For Minimum 2/3 years of experience in the role. High level of Portuguese and good English is a plus. Hospitality degree. Leadership, personnel management, and decision-making skills. Quality and customer service oriented. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People