Application Support Engineer - Java/Microservices/APIs
Application Support Engineer - Java/Microservices/APIs Country: Portugal
Responsibilities:
Provide Intermediate level triage skills for Middleware platforms
Develop and implementation of controls and automations
Ability to manage priorities, incidents and problems
Daily ticket analysis and resolution, root cause analysis and problem creation
Work with our monitoring team to identify, prioritize, resolve problems, and enhance our service offering to clients
Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately
Create high quality technical documents quickly and accurately
Developing a good understanding of the existing application (functional and technical)
Qualification Requirements:
Bachelor's degree in Computer Science or a related field
Basic concept of distributed systems architecture in APIs
Knowledge of distributed environment applications (micro-services) in Java/Springboot
Experience in automation languages preferred (Python/Bash)
Knowledge of databases and the SQL language (PL SQL / Transact SQL)
Able to establish friendly, professional and trust relationships with internal teams and external suppliers, contributing to a flexible, stable, and team-oriented working culture
Excellent communication and interpersonal skills
Strong problem-solving skills and ability to work independently.
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