Application Support Engineer
Location: Faro, Portugal
Experience: 2+ years
Employment Type: Full Time (Unlimited)
Shift Timings: Central Europe Time (CET)
You enjoy driving success on customer relationship? You are interested in increasing involvement in product knowhow and release? You want to be part of a technology leader in marketing software solutions including MDM (Master Data Management), PIM (Product Information Management) and DAM (Digital Asset Management)?
For our further growth we are looking for people who will help shape the future of Contentserv. People who are like us. We offer you a lot of freedom to develop yourself. Above all, we offer you a great team, an employee-oriented corporate culture and many other benefits. Sounds good? Then welcome to the team!
With Contentserv, retailers and brand owners create path-breaking product experiences of the future - using the full potential of modern technologies. Our goal is to revolutionize the everyday lives of marketing and product teams - our innovative, holistic platform focuses on time-to-value.
Contentserv's vision for this role
In your new role as Application Support Engineer you will be part of a team with high focus on top quality product support, contributing to a great customer satisfaction. Analyzing and solving challenging customer demands will also be a part of your work.
Your current tasks with the opportunity grow – What will your life at Contentserv look like?
Be part of an Agile team able to collaboratively deliver solutions to customer
Validate and address reported incidents, following on resolution progress providing updates to customers
Build and manage customer satisfaction overview
Act as product expert, solving requests at configuration level
Collect and inform Product Management team of incoming suggestions
Your profile – What do you need to fit in?
You are fluent in written and spoken English
Strong communication skills
Customer oriented mindset
Experience with command line based remote access
Basic notions of web based applications, incl. webserver and database interaction
Basic notions of IT infrastructure, namely with webserver, database, LDAP or source control
Familiarity with Elasticsearch, Kibana or Cassandra is a plus
Knowledge of collaborative tools, such as Jira and Confluence
Your personality – Be a part of our relentless pioneer strategy:
You enjoy introducing innovations and implementing improvements
You are characterized by a high service mentality, excellent communication skills as well as analytical, conceptual and problem-solving thinking
You are a real team player, self-reflective and able to keep calm when under pressure
Your working method is characterised by structure, pragmatism, reliability and risk awareness
You work systematically, able to use the learnings to become increasingly reliable
You like an environment in which you can be self-designing, but also have access to the experience and help of colleagues at any time
Some good reasons to join our Team:
We offer you a versatile job with high personal responsibility and global challenging tasks
You can work in a professional, international working environment with flat hierarchies and short decision-making paths
We live a co-operative and respectful corporate culture with fun at work and room for own ideas
You have the chance to learn, develop and grow with support of our whole international team
A collegial and appreciative corporate culture with fun at the task and room for own ideas
Flexible work schedules and work location (remote, onsite or mixed)
Competitive salary
Corporate healthcare insurance plan (after probation period)
Access to Company Mobility Program
Entitled to extra paid leave days package, starting with 25 days yearly total and growing with seniority in the Company
We provide possibility of therapy sessions, as part of the Employee Assistance Program
A modernly equipped and pet-friendly workplace
Have you become curious? Let's find out if we're a match!
Send us Your application stating your earliest possible starting date and salary expectations
We look forward to becoming acquainted with you!
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