Application Support Engineer

.With Dedication To Optimize Our Customer's ExperienceLocation: Faro, PortugalExperience: 2+ yearsEmployment Type: Full Time (Unlimited)Shift Timings: Central Europe Time (CET)You enjoy driving success on customer relationship? You are interested in increasing involvement in product knowhow and release? You want to be part of a technology leader in marketing software solutions including MDM (Master Data Management), PIM (Product Information Management) and DAM (Digital Asset Management)?For our further growth we are looking for people who will help shape the future of Contentserv. People who are like us. We offer you a lot of freedom to develop yourself. Above all, we offer you a great team, an employee-oriented corporate culture and many other benefits. Sounds good? Then welcome to the team!With Contentserv, retailers and brand owners create path-breaking product experiences of the future - using the full potential of modern technologies. Our goal is to revolutionize the everyday lives of marketing and product teams - our innovative, holistic platform focuses on time-to-value.Vision for this role:In your new role as Application Support Engineer you will be part of a team with high focus on top quality product support, contributing to a great customer satisfaction. Analyzing and solving challenging customer demands will also be a part of your work.Your responsibilities - with the opportunities to grow:In your everyday work you have a diverse range of tasks with lots of space for development:Be part of an Agile team able to collaboratively deliver solutions to customerValidate and address reported incidents, following on resolution progress providing updates to customersBuild and manage customer satisfaction overviewAct as product expert, solving requests at configuration levelCollect and inform Product Management team of incoming suggestionsYour profile - what do you need to fit with us?You are fluent in written and spoken EnglishStrong communication skillsCustomer oriented mindsetExperience with command line based remote accessBasic notions of web-based applications, incl