Application Support

We are looking for an Application Support for an international project! Syone Client is a French Bank, one of the 10 largest banks in the world, in Portugal has a large part of its IT operation with 7 thousand people working in IT services for all Group. Recently distinguished by Linkedin as one of the best companies in Portugal for career growth.
What you'll do:
Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams;
Monitor environments and KPIs;
Identify recurring Issues and service Requests and define action plans to reduce them;
Understand the application landscape, develop expertise of the application/s and understand various interfaces involved;
Define new practices/processes when needed; Write new procedures and ensure their collective ownership.
What you will need to bring:
MSc or BSc;
Good understanding of SQL;
Good understanding of Linux;
Knowledge and/or experience of the financial services industry;
Fluent in English;
Excellent communication skills.
What will be valued:
Good understanding of the ITIL norm and practices;
Working experience with Unix and its standard command.
What can Syone offer me:
Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
Strong IT training plans;
Professional evolution with intervention in ambitious technological projects, both national and internationally.

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