Application Production Support

Job Title: Application Production Support Location: Lisbon, Portugal Work Regime: Hybrid; rotational availability on holidays/weekends Summary: The Application Production Support role provides first- and second-level support for banking and finance applications within the IT Digital team, focusing on data applications, ETL, and Oracle.
Responsibilities include monitoring application and server status, managing and prioritizing support tickets, troubleshooting, and identifying process improvements while adhering to ITIL standards.
The role also requires defining non-functional requirements and assisting in support reduction projects.
Key Requirements: - Experience: 5+ years in application support - Technical Skills: ITIL, Linux, Oracle Exadata, ETL (IBM Data Stage preferred), DevOps tools, Autosys, Dynatrace, CFT - Soft Skills: Communication, problem-solving, teamwork, autonomy, proactive approach - Language: Fluent English Main Tasks: - Provide technical support and communication with users and clients - Monitor applications and infrastructure - Analyze and troubleshoot issues, define solutions, and escalate when needed - Automate routine tasks and improve processes Availability: - Required on-call availability on a rotational basis, including holidays and weekends.