Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.
In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.
We are looking for an Application Production Support to work in this project in Lisbon. Requirements: - At least 5 years ofexperience;
- Expert in: ITIL, troubleshooting incidents, ETL (IBM Data Stage preferable), CFT, Autosys, Dynatrace, Cloud concepts;
- Mastery of: Linux Red Hat, Devops tool Chain (Jenkins, …), Oracle Exadata;
- Teamwork attitude: work cooperatively toward a common objective;
- Accuracy: manage details to fully achieve required objectives and safeguard the context;
- Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking;
- Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions;
- Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections;
- Responsiveness: promptly address needs based on understanding their priorities and constrains;
- Autonomy: manage own work in order to take the appropriate actions;
- Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues.
Main Activities: - Monitoring the application status;
- Monitoring the infrastructure server resources;
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets;
- Tracking all the incoming requests on the ticketing system;
- Updating the progress of the execution of all tasks in the ticketing tools;
- Assessing the priority of the incoming requests involving the key people who might be helpful define it;
- Performing the analysis, planning all technical tasks required and executing them;
- Defining tactical solutions to resume processes as quick as possible;
- Contributing to find out the incident root cause;
- Engaging the proper escalation path for all situations;
- Adopting the global and departmental guidelines, IT best practices and IT Security recommendations;
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities;
- Acting as the first point of contact for all tasks/enquiry related to production;
- Managing the communication with internal end-users and external clients for the topics in-scope . We offer: - Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us! Apply If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here . You can also explore our content about the job market .
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