The Squarespace Payment Operations & Risk team is growing. We're looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).RESPONSIBILITIESContinuously monitor and evaluate fraud and portfolio risks through internal & external reports and toolsInvestigate/resolve escalated cases of account suspensionsConduct merchant and transaction level risk reviewsMake decisions to approve/reject/escalate users for further informationMaintain and improve current risk reportingPartner with Finance team to investigate chargebacksPartner with Customer Operations team to resolve escalated client issuesIdentify fraud rings and patterns of abuseInvestigate/resolve payment related issues or exceptionsHelp with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.Provide training and mentorship for new Risk Analysts as the team expandsQUALIFICATIONS2+ years of experience evaluating and mitigating merchant risk for loss or fraud.Knowledge of payment processing, underwriting, financial statements, and basic bank and association rulesYou have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, Adyen, etc. and feel comfortable learning and exploring new software to improve our serviceYou have experience using data to back up assumptions and make recommendationsYou're collaborative and know how to connect the dots between teams and manage cross-functional initiativesYou are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomouslyBenefits & PerksHealth insurance with 100% covered premiums for you and your dependent childrenFertility and adoption benefitsHeadspace mindfulness app subscriptionRetirement benefits with employer matchFlexible paid time offUp to 20 weeks of paid family leaveEquity plan for all employeesCommuter benefit in the form of reduced taxEducation reimbursementEmployee donation match to community organizations6 Global Employee Resource Groups (ERGs)Free lunch and snacksClose proximity to cultural landmarks such as Dublin Castle and St. Patrick's CathedralAbout SquarespaceSquarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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