The Squarespace Payment Operations & Risk team is growing. We're looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.
You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).
RESPONSIBILITIES Continuously monitor and evaluate fraud and portfolio risks through internal & external reports and tools
Investigate/resolve escalated cases of account suspensions
Conduct merchant and transaction level risk reviews
Make decisions to approve/reject/escalate users for further information
Maintain and improve current risk reporting
Partner with Finance team to investigate chargebacks
Partner with Customer Operations team to resolve escalated client issues
Identify fraud rings and patterns of abuse
Investigate/resolve payment related issues or exceptions
Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
Provide training and mentorship for new Risk Analysts as the team expands
QUALIFICATIONS 2+ years of experience evaluating and mitigating merchant risk for loss or fraud.
Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, Adyen, etc. and feel comfortable learning and exploring new software to improve our service
You have experience using data to back up assumptions and make recommendations
You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously
Benefits & Perks Health insurance with 100% covered premiums for you and your dependent children
Fertility and adoption benefits
Headspace mindfulness app subscription
Retirement benefits with employer match
Flexible paid time off
Up to 20 weeks of paid family leave
Equity plan for all employees
Commuter benefit in the form of reduced tax
Education reimbursement
Employee donation match to community organizations
6 Global Employee Resource Groups (ERGs)
Free lunch and snacks
Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
About Squarespace Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers .
Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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