Albanian Customer Support - Lisbon-Portugal

Tasks

Communicate effectively with Albanian-speaking customers via phone, email, and chat to address inquiries and provide support.
Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
Resolve customer issues by utilizing problem-solving skills and collaborating with relevant internal teams.
Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
Stay informed about company products, services, and policies to assist customers effectively.
Contribute to a positive team environment and share insights to enhance overall customer support quality.

Requirements

Fluent in spoken and written Albanian.
Strong communication and interpersonal skills.
Customer-focused

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