Airline Reservation Advisor In Lisbon (French Speaker)

Your responsibilities and impact as Airline Reservation Advisor will be:


Booking management (altering, canceling or creating new reservations)


Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests


Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)


Skills, qualifications and interests you need to succeed in this role:


You have a native level of French and good level of English – this is a must!


You are passionate about the Travel and Tourism industry – studies or experience in this industry is a big plus


You have a professional attitude and strong customer service skills


You have excellent listening and communication skills


You are willing to learn, develop, and acquire new skills


You are dynamic and self-motivated


You are open-minded, a real team player, and willing to work in an international and multicultural environment


You have a strong work ethic and are committed to your job, ready to contribute to the success of the company and project


What's in it for you?


6 months contract


Working hours: Monday to Friday, rotating shifts 7 am to 11 pm


A package in line with the market: 850€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)


If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)


Opportunity to be part of a challenging and fast-paced environment


Possibility to collaborate with some of the biggest brands in the industry


A multicultural and international environment


Fully paid training, professional development, and career evolution


Your Future Company:Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands, mainly from the Travel and Tourism Industry.
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