Agente de Customer Success and Upsell Specialist2024-12-09 Lisboa Call Center, Apoio Ao Cliente Ref: 139-003024-1
Do you have experience in Customer Success and Account Management? Then this offer is for you!
As a Customer Success and Upsell Specialist, your main focus will be: Ensuring high customer renewal rates;Driving revenue growth through strategic cross-selling and upselling;Fostering strong relationships through exceptional nurturing;Retaining clients by leveraging your expertise in opening, needs assessment, persuasive sales pitches, objection handling, and confident closing. Key Responsibilities Drive customer retention by ensuring high renewal rates and identifying at-risk accounts;Provide specialized support and proactive guidance to meet client needs and expectations;Boost new business revenue through effective cross-selling and upselling strategies, managing the associated commercial activities and documentation;Utilize CRM tools (e.g., Salesforce, Pipedrive, Dynamics 365) to maintain organized and detailed records of the client journey, enabling high-quality service and insightful reporting. Education & Experience Up to 3 years of experience in account management, customer success, or a similar client-focused role;Proficiency in CRM software (Salesforce, Pipedrive, Dynamics 365, or similar);Bachelor's degree in Management, Marketing, Communication Sciences, or a related field (preferred);Background in a B2B SaaS environment is highly valued. Skills & Competencies Strong drive and energy, with a passion for building and nurturing customer relationships;Excellent upselling and cross-selling skills, with a proactive and results-oriented approach;Ability to work collaboratively, demonstrating ambition and teamwork;Highly analytical and quick to learn, with sharp communication abilities;Focused on quality, with problem-solving skills, a pragmatic approach, and adept at multitasking;Fluent in both English and Portuguese;Solid knowledge and experience in sales techniques. Offer Contract with Adecco HR;Base salary: 1000€;Meal card: 9.60€ per day;Hybrid regime: 4 days in person, 1 day at home;Hours: 9h00-18h00 (possibility of need from 10 am to 7 pm, 1 day a week, rotating), days off on weekends;Location: Lisbon.
What are you waiting for? Apply now!
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