Hostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists, they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations – all in the palm of their hand.
It is the social nature and community feel of hostels and their environment, that enable travellers to embrace journeys of discovery, adventure and meaning. We have more than 13 million reviews across 17,800 hostels in more than 179 countries, making the brand the leading online hub for social travel. The website operates in 19 different languages and our mobile app in 13 languages.
Founded in 1999 and headquartered in Dublin, Hostelworld has a growing, high-calibre team of 230 people within Technology, Product, Global Markets, HR, Finance & Legal and Marketing Teams across our Dublin, London, Porto, Shanghai and Sydney offices. Hostelworld is listed on the London Stock Exchange and Dublin Euronext. You can read more about our story here .
LOCATION This is a fixed term contract position in Portugal to cover a team member'sfamily leave. We have an office hub in Porto available for those who prefer a hybrid model where you can spend time with colleagues in-person. You will need to be able to commute to our office hub as required from time to time.
WHO YOU'LL WORK WITH As an Affiliate Coordinator, you'll be a key player in our dynamic Growth team, working closely with the Affiliate Manager, agencies and team members to drive the success of our affiliate program. This role offers a great opportunity to contribute to the growth of our affiliate channel while gaining valuable experience in a fast-paced environment. You'll balance both strategic and operational tasks.
WHAT YOU'LL DO Day-to-day operational and departmental administration.
Maintenance of affiliate products.
Monitoring Affiliate performance and fraud.
Coordinating promotional campaigns
Help the team research and grow a large portfolio of clients.
Building and managing relationships with new and existing affiliates.
Provide administrative and affiliate support.
Accounts and payment management for a smooth sale process.
Being a point of contact to the affiliate network
Updating weekly/daily reports across all markets.
Affiliate onboarding management
Organising market research
Work closely with the Affiliate team to execute strategy.
Managing the validation of sales within the channel
Assist with various affiliate marketing projects.
WHAT WE'RE LOOKING FOR Experience & Qualifications:
We're seeking a highly motivated and detail-oriented individual to join our dynamic team. The ideal candidate will have:
A strong understanding of affiliate marketing principles, including tracking, reporting, and optimisation techniques.
Minimum 1 year affiliate and relationship management experience.
Strong communication skills in English and any other language.
Microsoft office skills required. (Word, Excel)
Good time management.
Experience of managing relationships and delivering campaigns in line with KPI's.
Clear track record of operational success and great execution.
Structured approach at delivering requirements.
Strong organisational skills and ability to communicate and prioritise effectively.
This role requires a proactive and results-oriented individual who can thrive in a fast-paced environment.
WHAT WE OFFER Competitive salary & benefits
Enhanced annual leave plus 3 Wellbeing Days per year
Paid family leave (maternity, paternity, surrogacy & adoption)
Agile working (plus a Working from Abroad Policy!)
Support for your ongoing growth & development
Inclusive people policies (sickness, menopause, compassionate and fertility leave)
A chance to give back to your local community with 5 paid volunteering days
OUR BEHAVIOURS
Grow others - We fundamentally believe that investing in growing others benefits everyone, whether it's helping them develop hard or soft skills. We want learning and growing to be part of our DNA to help makes us a better team, together.
Master it - We are obsessed with our area of expertise and enjoy developing our skills. We rarely take things at face value; we investigate, interrogate, and always look for 'the why,' and wherever possible, we use data to find the best solution.
Collaborate - We are in it together, for the tough stuff and the celebrations too. To achieve the best results, we need expertise from all areas of the organisation, and we wholeheartedly welcome diverse thinking.
Adapt - We work fluidly, adapting to new information and the evolving environment while staying committed to our goals. Innovation and experimentation fuel our projects and we're never afraid to pivot.
Deliver - Our focus is always on the end result; we value outcomes over activity. We collaborate to deliver work at speed without dropping any of our other behaviours.
We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the above requirements to guide applicants to the experiences that we believe will allow you to be successful in the role. If you don't meet them all, please consider applying if you think you can still perform the role as described.
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