Position: Polish Advertisers Support
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone) Provide pre and post-sales support for all self-service products Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features Identify trends and solve problems facing multiple SMB clients Deliver a positive attitude towards the brand Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level) Knowledge of advertisement industry will be considered as an advantage Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills Resourceful personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Able to work rotating shifts OFFER: Portuguese employment contract If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later Holiday entitlement with 22 days per year Three weeks training that prepares you optimally to conduct the job tasks Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere 40 Hours per week on a weekly rotational shift pattern - you'll be informed about the shifts in later stages of the recruitment process Guidance and tools to reach your full potential Temporary, renewable working contract
Initial employment contract with a duration of 12 monthsSubsequent extension of one more contract for 12 monthsPermanent contract after 2 yearsPrivate health insurance after contract signature (additional to standard insurance) Airport pick-up and administrative help with registration in Portugal
Reimbursement of flight expenses after 9 monthsYearly paid flight to home destinationAccommodation in one of our shared company apartments for international candidatesFree Portuguese classes, water sport activities, soft trekking and much more