.Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit Job Description As an Accounts Payable Team Lead, you will help manage, support, and manage the daily operations of the Accounts Payable (AP) team. Your primary responsibility will be to ensure smooth and error-free processing of financial transactions related to vendor invoices, expense reports, and other payables. You will lead the team in following established procedures and maintaining audit compliance and supporting on process improvement activities. Follow Standard Operating Procedures (SOPs) meticulously to maintain consistency and compliance. Document and update process guidelines to ensure clarity and transparency. Accomplish process deliverables within specified timelines, emphasizing accuracy and attention to detail. Evaluate changes to master data (such as vendor information) and assess their impact across multiple systems. Collaborate with relevant partners to ensure accurate and up-to-date data. Initiate and participate in process improvement plans. Identify bottlenecks, inefficiencies, and areas for enhancement. Collaborate with the process improvement leader to implement changes. Monitor the AP process and identify any issues promptly. Escalate complex or important issues to the Special Matter Expert (SME) without delay. Propose action plans to resolve issues. Provide accurate information to all partners. Collaborate with vendors, internal departments, and remote teams. Communicate effectively to address inquiries, resolve discrepancies, and maintain positive relationships. Produce regular reports on AP performance metrics (e.G., invoice processing time, error rates). Analyze trends and recommend adjustments to increase efficiency. You will be reporting to the Operational Finance Director. Qualifications To excel in this role, you have the following qualifications: At least 2 years in PTP or ITP Leadership role experience in a project-based business environment. Prior experience in Accounts Payable within a Shared Services Center. Familiarity with remote team collaboration. Very good knowledge of or a willingness to learn proficiently Microsoft Dynamics 365 (D365) and Power BI. Excellent written and verbal communication skills in English
