What are you working on? Genres: Sports, Casual, Card and/or Board, Casino, Hyper-casual Team size and structure?100
For which tasks (responsibilities)? The main responsibilities will include: - Lead Point of Contact. Act as the primary point of contact to provide and satisfy all customers' business requests: addressing inquiries, concerns, and requests promptly and effectively.
- Customers Revenue, Growth and Development: Set and ensure a multilevel strategy to increase the revenue generated by customers. +15% growth annually minimum.
- Client Relationship Management: Build and nurture strong, long-lasting client relationships by understanding their needs, objectives, and challenges, and providing tailored solutions to meet them.
- Upsell Strategy Development: Develop and Implement Upsell Strategy aimed at maximizing upsell opportunities within the customer base.
- Agreements / Estimation: Present, Negotiate, and Finalize agreements and estimations with/to clients to maximize the company's profitability.
- Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments to be made by customers; Implement strategy and procedures to manage payments effectively, minimize risks, and prevent delays.
- Solution Delivery: Ensure the timely and successful delivery of the provided services according to agreements, coordinating with PM and Production teams to meet project timelines and deliverables.
- Project Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives internally and externally, providing regular updates on project status, milestones achieved, and any challenges encountered.
- Account Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts, to measure performance, identify areas for improvement, and drive strategic decision-making.
- Reporting including Financial Forecasting: Prepare and deliver reports on account status, including sales performance, customer feedback, and upcoming opportunities, to senior management and other relevant stakeholders.
- Collaboration: Collaborate with the sales team to identify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends to drive revenue growth.
- Work in CRM Hubspot .
What kind of professional are we looking for? We are looking for a person with the following experience and knowledge: Proven work experience as an Account Manager, Key Account Manager, Business Development Manager;
C1/C2 according to IELTS / TOEFL Certification;
Solid experience with CRM software (HubSpot) is a plus as well as MS Office (particularly MS Excel);
Solid Experience with Financial Forecasting;
Ability to generate and deliver client-focused solutions according to identified customer needs, with a track record of successful project management and technical solution delivery.
Proven ability to coordinate multiple account management projects at a time, while maintaining sharp attention to detail and meeting deadlines.
Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills.
BA/BS degree in Business Administration, Sales, Management, or relevant spheres.
Why do we enjoy working here? When you join Twin Win Games, you can expect the following perks and benefits: Flat rate + % and KPI's Flexible working hours and workplace, enabling our team members to achieve a healthy work-life balance.
Paid vacation of 20 workdays per year; 5 workdays of sick leave per year.
Unlimited day-offs for personal matters (unpaid).
Paid benefits of choice, designed to meet the unique needs of each employee.
A personal development plan (English speaking club, skills training, and access to our Education office - an education hub with internal and external experts and mentorship programs.)
Structured processes and tools - corporate Confluence, to ensure effective communication and collaboration within the company.
An open-minded management style that fosters transparency and constant sharing of company strategy and plans.
Performance-based reviews that recognize and reward the contributions of our team members.
Stress management measures, including 1-1 meetings, transparent communication, and feedback culture.
Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition.
Family-friendly environment, where we celebrate important personal milestones, such as the birth of a child or wedding, with congratulatory gifts.
We believe that these benefits and opportunities contribute to our employees' overall well-being and satisfaction, and we are committed to providing a supportive and rewarding work environment.