We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
In this role you will serve as the primary point of contact for paying customers, ensuring client satisfaction and acting as a trusted advisor for their needs, as well as manage product adoption and usage, driving customer satisfaction and retention while identifying opportunities for contract renewals, upsell new features or upgrades, and cross-sell additional services. You will also work closely with internal teams (Support, Engineering, Partners and Customer Success) to ensure the client experience is seamless and feedback is communicated effectively, as well as to align resources with customer strategy and business needs.
Your new adventure:Serve as the primary point of contact for paying customersEnsure client satisfaction and act as a trusted advisorOwn the full sales cycle from building relationships with key stakeholders to negotiation and contractingHandle customer communication via call, account reviews, and email interactionProactively manage a portfolio of SMB & Mid Market level accountsIdentify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)Comprehensively understand Pipedrive solutions and connect that knowledge to customer ROIConsult with customers on their internal processesCreate and implement internal promotion programs within customer organizationsPartner with others across Pipedrive for successful account managementDoes this sound like you?5+ years of experience in mid market / enterprise sales or account management, with focus on SaaSAbility to deliver on complex customer needs and develop new opportunitiesProven experience as the owner of the full sales cycleStrong customer-facing and presentation skillsPositive attitude, empathetic and energeticStrong understanding of SaaS business models and software solutionsProven ability to manage and nurture customer relationshipsExcellent verbal and written communication skillsAbility to analyze usage data and customer feedbackStrong critical thinking and problem-solving skillsExperience managing multiple projects and tasks simultaneouslyWhy Pipedrive:A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countriesA team serious about getting things doneA world-class working environment full of the usual perksFreedom to execute your ideas with a supportive teamFlexible working hoursLots of room for personal and career developmentCompetitive salary including all the expected benefitsPipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
We're on the lookout for an account manager to join our team in Lisbon.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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