col-wideJob Description:A Career with PurposeBionical Emas is a global Clinical Research Organization (CRO) bringing life-changing medicines to patients around the world. We combine Clinical Development, Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique, seamless service to our pharma and biotech clients. At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we'd love to hear from you. About the RoleWe have an opportunity for a Patient Access Associate to join our exciting Early Access Program, Patient Access team. The Patient Access Associate will be responsible for managing, on behalf of pharmaceutical clients, Health Care Professional enquiries to access Investigational Medicines. You will have the important role of guiding Health Care Professionals step by step to access a program, ensuring all questions are responded to promptly and patient centricity is promoted throughout the process. You will be a skilled, proactive communicator, with a strong track record of customer facing service and effective time management skills. If you are someone who wants to be part of our company's vision of bringing life-changing medicines to patients - keep reading for more information! What will your job look like?Be the Healthcare Professional contact point on all Early Access Programs to help them complete a patient request in an efficient and timely mannerSupport Physicians throughout the request process, ensuring all questions are responded to promptlyEnsure all ordering physicians and delivery sites are verified Manage situations where customers are distressed in a calm and solution focused mannerAdvise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team Ensure quality and regulatory requirements are met and ensure all country-specific requirements are followedDeliver against Patient Access specific KPIs Promote patient centricity throughout all programsWhat will you need to succeed?Fluency in Italian and EnglishA skilled and compelling communicator who can motivate, effectively manage customer expectationsTrack record of customer facing service levelsEffective relationship buildingA problem solver that is also able to anticipate issues and propose solutionsEffective time management skills and ability to manage competing prioritiesBachelor's degree in a Healthcare/Science and/or Language Studies or related subject would be advantageousWhat will you get in return?We want you to do your best work! We care about our people's well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.25 days of vacation Vacation days purchasing scheme1 extra vacation day per each 3 years of serviceDiscretionary Annual BonusSabbatical of 3 to 6 months (after 2 years of service)Free food and beverages at all officesLife Insurance Health Insurance and Employee Assistance ProgrammeEmployee Support Networks – help us continue to build on our inclusive cultureFlexible and hybrid workDoes this sound like you?It is time to apply, and we can't wait to hear from you!Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply!PLEASE NOTE:We will be longlisting applications as soon as we receive them, so please apply early to register your interest. We Are Bionical EmasWe are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Bionical Emas' management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance, please let us know by sending an email with your request to the recruitment team at ****** Are Bionical Emas,where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us. Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Bionical Emas' use of your personal information. By applying for the above position, you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates:Privacy Policy - Bionical Emasapplicable to your place of residence.Powering the patient journey
