German-Speaking Customer Advisor at Wacom - Lisbon Dive into the creative world of digital art and technology by joining Wacom in Lisbon as a German-Speaking Customer Advisor. This role is an incredible opportunity for those passionate about providing exceptional customer service in the tech and graphics industry. About Wacom Wacom, a leader in digital pen technology and graphic tablets, has been innovating in the field of digital art since 1983. With a global presence and a commitment to enhancing the harmony between technology and human creativity, Wacom offers a unique platform for tech enthusiasts to engage in a customer-focused environment. Your Profile - Fluent in German, with good English communication skills - Experienced in providing customer support via phone and email - Capable of handling product-related queries and assisting with purchases - Skilled in managing returns and exchanges - Proficient in resolving technical issues at a basic level - Committed to solving customer queries in the first interaction - Continuous improvement mindset to report significant and recurring issues to the management team ? Your Responsibilities - Interact with customers through phone and email - Provide assistance with product-related inquiries and purchase decisions - Handle requests for returns and exchanges - Identify and address technical queries at the first level of support - Aim to resolve all queries in the initial customer call - Continuously improve service quality by reporting significant issues to the management team Benefits - Intensive training program in products, services, and customer management - Competitive remuneration package - Private health insurance after contract signature - Potential for professional growth in a globally recognized company - The opportunity to work in the vibrant and culturally rich city of Lisbon - Free Language courses - Team building and outdoor activities organized by the employee Full Relocation package - Accommodation - Airport pick-up - Administrative support for integration in Portugal. - Reimbursement of flight costs. - Once per year you will get a flight ticket to visit your home country Join Wacom in Lisbon and contribute to enhancing the digital art experience for customers around the world. Apply now for a chance to merge your passion for technology with customer service excellence!
