Workplace Solutions - Customer Service Analyst - French Speaking

JOB DESCRIPTION


If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.


As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.



Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response
Escalate unresolved issues to 2nd and 3rd line support teams
Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Maintaining contact with customers throughout the ticket life cycle
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

Excellent Customer Service skills in telephone and email etiquette through the French language.
Strong problem solving skills.
Client focus, interpersonal skills and ability to network.
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

University degree in Economics, Finance or equivalent work experience desired.
Experience in Customer Service role, preferably in the Financial Services or Software industry.
Experience with Contact Center solutions
Fluency in Arabic is beneficial, other languages are also advantageous with examples including Czech, Finnish, Swedish, Norwegian, German and Polish.



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