Technical Support Analyst

Position: Technical Support Analyst (Senior)
Location: Lisbon (Hybrid Work Model)
Experience Level: Senior (5+ years)
ABOUT THE ROLE:
As a Technical Analyst with Top Sigma, you will be key in diagnosing and resolving high-level (L3) technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains . This position is ideal for professionals with a strong background in systems analysis, application support, and continuous improvement initiatives. You'll also contribute to solution documentation, support change management, and help drive technical obsolescence planning.
DAY-TO-DAY DUTIES:
Diagnose and resolve L3 technical issues by analyzing application and middleware logs.
Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
Proactively identify areas for improvement and drive continuous service enhancement.
Support change requests, contributing to root cause analyses and problem resolution.
Collaborate on roadmap planning for technical obsolescence management.
REQUIREMENTS:
OS & Middleware: Windows, Linux, Apache, JBoss, Tomcat.
Database Management: Oracle, MySQL, SQL Server.
Networking: Advanced skills in network configuration and support.
Cybersecurity: Basic understanding of security protocols and best practices.
Language: Fluent in English (written and spoken).
NICE TO HAVE:
Experience in Manufacturing, PLD, or HSE software support, and familiarity with CI/CD pipelines.
BENEFITS AND PERKS:
Health insurance
25 days of holiday
Office setup budget

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