Technical Consultant Ii

Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges we're committed to making a positive and lasting difference in everything we do.
Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.
Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes apply anyway! We're focused on hiring the right people, not just the "right" resume.
It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do :
The primary focus of this role is to provide technical expertise and support to the Sovos's Professional Services Team and clients during the implementation of Sovos software products.
This position plays a critical role in assisting both Solution Consultants and clients with tasks that require technical analysis, custom development and data analysis.
Key responsibilities include resolving complex client technical issues by leveraging deep product and technical knowledge, troubleshooting skills, and problem-solving abilities.
Additionally, the Technical Consultant II will implement and develop custom components essential to each project, such as custom data mappings and PDF layouts.
This role also contributes to the smooth transition of client implementations from the project phase to production support, ensuring that all technical components of the solution are stable, aligned with client requirements, and configured according to Company best practices.
More specifically, you will :

Provide expert technical support and troubleshooting for clients and internal teams, addressing complex issues using in-depth product knowledge and analytical skills.
Diagnose and resolve connectivity issues between source systems (e.g., ERP, CRM, POS) and Sovos platforms, whether on-premises or cloud-based, ensuring seamless integration and data flow.
Lead the implementation of technical components for client projects, including developing custom data mappings, configuring integrations, and designing custom layouts (e.g., PDF templates) tailored to client specifications.
Conduct detailed data and integration analysis to support seamless data flows and system integration, ensuring compatibility with client environments and Sovos products.
Collaborate closely with functional and technical teams to ensure alignment on project goals and deliverables, offering technical guidance and support as needed.
Facilitate smooth client transitions from the implementation phase to production support, ensuring all technical components meet both client needs and Sovos standards for stability and performance.
Create and maintain technical documentation, adhering to Sovos best practices, and contribute to the knowledge base for future projects and client support.
Identify opportunities to enhance processes, tools, and technical solutions to improve client satisfaction and project efficiency.
Ability to work on multiple, complex implementation projects concurrently.
Maintain an elevated level of energy, enthusiasm, engagement, and commitment to action.
Participate in project teams and product committees.
Demonstrate a high degree of self-awareness and commitment to personal development and learning.

What We Need From You :

Bachelor's Degree in Technology field such as information systems, computer science, software engineering or related field.
Superior communication skills, oral and written, in English.
Comfortable working with Fortune 1000 companies.
2 years of experience with identifying, resolving, and implementing system modifications and enhancements.
2 years of experience in development using Microsoft C# language.
2 years of experience implementing integration through Rest API's, SFTP. Experience with AS2 and AS4 is valued.
Strong proficiency in XML and JSON.
Experience reading, updating, or implementing XSLT transformations / mappings is strongly valued.
Proven capabilities in the following skills :
Troubleshooting & Analysis
Critical Thinking & Problem Solving
Technical Expertise Specializing in connectivity and integration
Collaboration & Teamwork
Analytical Skills
Time Management & Prioritization
Interact effectively with teammates, colleagues, and clients
Comprehend and communicate complex concepts
Concentrate, analyze and resolve complex problems
Leverage technology to fulfill work requirements

What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work

Health Insurance
Life Insurance
Personal Accidents Insurance
Meal Allowance
Continuing opportunities for further Learning & Development
Progressive Wellness Program
A chance to work with talented and passionate people in a rewarding and values-driven environment!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.
We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence.
Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.
Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries including half the Fortune 500 trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions.
Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies.
Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
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