.Technical Account Manager (South), TAM, ES - EMEA - South Job ID: 2669322 | AWS EMEA SARL (Spain Branch) - G84 At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities You'll build solutions, provide technical guidance and advocate for the customer. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management. Consult with a range of partners from developers through to C-suite executives. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning. Solve a variety of problems across different customers as they migrate their workloads to the cloud