.Technical Account Manager (South), TAM, ES - EMEA - South DESCRIPTION At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.Our Technical Account Managers partner with some of the most iconic businesses in the country, from rising startups building their business from scratch to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Key job responsibilities Responsibilities include: Building solutions, providing technical guidance and advocating for the customer. Ensuring AWS environments remain operationally healthy whilst reducing cost and complexity. Developing trusting relationships with customers, understanding their business needs and technical challenges. Driving technical discussions regarding incidents, trade-offs, and risk management. Consulting with a range of partners from developers through to C-suite executives. Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers. Proactively finding opportunities for customers to gain additional value from AWS. Providing detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning. Solving a variety of problems across different customers as they migrate their workloads to the cloud. Uplifting customer capabilities by running workshops, brown bag sessions, etc. A day in the life As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you