Department: Technical Operations
Reporting to: Head of Technical Operations
Join RONIN, part of the Rippleffect Group, a partnership of highly-connected digital brands, with an international presence and curiosity at its core. RONIN goes beyond traditional data collection, finding hard-to-reach respondents and helping clients make informed decisions from global research. We are a global, market-leading research organization with over 30 years of experience, recognized as a leader in B2B, Healthcare, and hard-to-reach survey research.
The Opportunity This is an exciting new role for a TechOps Support Engineer looking to develop their career in an international context. You will be a key member of the TechOps team, working collaboratively across RONIN and the Rippleffect Group to enable our core services to deliver 24/7 to our global clients.
Key duties of this roleKeep computer systems running smoothly and ensure users get the maximum benefit from them.Install and configure computer hardware operating systems and applications.Monitor and maintain computer systems and networks.Provide support in a face-to-face capacity, over the phone, or via remote desktop software.Troubleshoot system and network problems, diagnosing and solving hardware or software faults.Replace parts as required.Follow diagrams and written instructions to repair a fault or set up a system.Support the roll-out of new applications.Set up new users' accounts and profiles and deal with password issues.Respond within agreed time limits to call-outs.Work continuously on a task until completion (or referral to third parties, if appropriate).Prioritize and manage many open cases at one time.Rapidly establish a good working relationship with customers and other professionals.Test and evaluate new technology.Conduct electrical safety checks on computer equipment.About youA self-starter; happy working on your own initiative.Excellent telephone manner, including listening and questioning skills.Patient and courteous.Comfortable in an autonomous setting.The ability to think logically.A good memory of how software and operating systems work.Problem-solving skills.The ability to prioritize your workload.Enjoy working collaboratively and are adept at building good relationships with others.Essential Skills and KnowledgeMicrosoft Office 365, Windows desktop, and server operating systems.Basic networking skills and network security.Troubleshooting and research skills.Experience in a technical, desktop support environment.Knowledge and Experience - Nice to haveConfirmit or other CATI survey systems experience.Cloud or other virtualization experience.ISO27001 implementation knowledge.Location This role will be based in our office in Porto, Portugal. We promote a hybrid working model, encouraging our team to spend at least three days in the office per week based on business needs.
Why, and how to apply… If you are looking for a new challenge with opportunities for growth, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining RONIN.
Please submit your application through our careers site for it to be uploaded onto our recruitment system. We have simplified the application process and won't ask you to complete a lengthy application form.
Apply early! This opportunity may close early if we receive a sufficient number of applications.Please note: While we would like to acknowledge every application received, it may not be possible to do so if we receive a high number of applications.Given the nature of the business and our clients' requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check (or country equivalent) and pre-contract references. RONIN International is committed to encouraging equality, diversity, and inclusion among our workforce and everyone we work with.
#J-18808-Ljbffr