Sr Desktop Systems Specialist
Location: Portugal - Lisbon
Time Type: Full time
Posted On: 3 Days Ago
Job Requisition ID: 2024668
Infinera is the global supplier of innovative networking solutions. Our customers include leading service providers, data center operators, internet content providers (ICPs), cable operators, enterprises, and government agencies worldwide. We design, develop and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine networks.
Office Location: Carnaxide, Lisbon
Model: Hybrid
Summary of Essential Job Functions:
Diagnose and resolve software and hardware incidents, including operating systems (Windows) and a range of software applications.
Maintain a high level of customer service by responding to user requests in a timely manner.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
Accurately record, update, and document requests using the IT Helpdesk system.
Assist with administration of Office365 including email and SharePoint.
Maintain Windows Active Directory, Users, Groups, and other records as needed.
Communicate effectively with technical and non-technical colleagues at all levels.
Work within relevant legislation, policies, and procedures.
Troubleshoot issues relating to AV equipment and conference rooms.
Install, configure, and test computer hardware, networking software, and OS software.
Assist in planning, coordination, and implementation of company network security measures.
Required Knowledge, Skills, and Abilities:
Highly self-motivated team player with the ability to manage changing priorities.
Understanding of Office365 including SharePoint, Exchange Online, and Teams.
Assist remote users over the phone and through Microsoft Teams.
Create, maintain, and publish relevant support documentation.
Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
Experience with endpoint maintenance, software installation, diagnostics, and repair.
Proficient with Windows 10, Windows 11, and the Microsoft Office suite.
Experience with MS Endpoint Configuration Manager, Intune, and AutoPilot is a plus.
Network peripheral configuration, management, firmware upgrades, and diagnostics.
Demonstrable skills debugging issues on client machines.
Demonstrable understanding of cyber security.
Able to learn quickly and work productively.
Outstanding user service and time management skills.
Effective communication skills, both written and verbal in English.
Education and Experience: BA or BS degree or at least two years' experience in an IT environment.
This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information controlled under U.S. export control laws. Employment or engagement with Infinera shall be contingent on verifying eligibility for obtaining necessary licenses and/or authorizations.
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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