Do you want to build a career in IT/ Tech Support?
Our partner in the Czech Republic offers transformative digital services to corporate customers worldwide. The company is a leading supplier of next-generation consulting, technology, and outsourcing solutions, and their combined IT and BPM solutions create value across several industries. From their modern offices in Brno, they provide services to more than 20 global multinational companies. You now have the opportunity to take part in the digital transformation up close and influence the processes that change the world!
Responsibilities:
Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
Be responsible for remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, and related equipment, networks of the employees of the client in one particular country.
Be a coordinator and active participant in the communication via phone, emails, chats, and ticketing tool (ServiceNow) with the Client and professional technicians (L2 support).
Be a member of the international, dynamic, and innovative company environment.
Requirements:
Speak and write in English and Spanish fluently.
Be skilled enough to handle incoming inquiries successfully and give useful guidance to the client.
Perceive multitasking and problem-solving as a piece of cake.
Master Windows, VPN, Office 365, Citrix, ticketing tools, etc.
Want to be a team player rather than a lonely wolf.
Can be punctual and relied on.
Offer:
Long-term and stable cooperation.
Performance bonus.
Financial appraisal for referring your friends and acquaintances.
Monetary compensation for night shifts and compensation days for working on Czech state holidays.
Meal allowance.
Multisport card.
Organized training sessions during the first weeks and further upskilling courses (online, with our experts).
25 days of paid leave.
Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, the 2nd largest city of the Czech Republic.
Expat Assistance Services for new joiners.
Teambuilding activities.
Live and work in Brno
Living in the Czech Republic has many advantages, including cheap accommodation, a very good infrastructure, proximity to other European cities, and an interesting history, culture, and beautiful nature. Brno is an international city with inhabitants and visitors from all over the world!
#J-18808-Ljbffr