Service Design Lead

Role: Service Design Lead Type: Contract Length: 6 months Location: Lisbon Day Rate: €250 - €450
I am currently working in partnership with a global life sciences client who are embarking on an exciting initiative to elevate their employee experience, knowledge access and support mechanisms. As a priority, I am seeking an experienced Service Design Lead based in Lisbon, Portugal who will play a pivotal role in identifying and rectifying workflow challenges by leading the design and delivery of new cutting-edge services. Roles And Responsibilities Analyse pain points in stakeholder's current workflows and knowledge access processes. Translate these identified pain points into actionable solutions and designs. Gather minimum service requirements from relevant stakeholders. Identify a backlog of new opportunities to add value to the enterprise service. Develop service strategies and design workflows that are aligned to employee needs and business objectives. Provide support and guidance to different teams on best practices and service design principles. Essential Requirements Experienced Service Design professional with a background in addressing pain points in employee workflows and leading service design projects within a complex environment. Thorough understanding of service design tools, techniques, and methodologies. Strong analysis skills, with the ability to translate employee pain points into service solutions that support an efficient workflow. Excellent stakeholder management and communication skills. Tipo de emprego Contrato Senior User Experience Researcher (Marketing/Travel Platform) (Bangkok-based, Relocation provided)