Sales Development Representative Operations Manager (Remote)

.ResponsibilitiesManage and optimize all processes associated with the successful operation and impact of the SDR functionOversee SDR team metrics, maintain and optimize performance dashboard, report on performance versus goalsActivate and operationalize the SDR team toward quarterly focus areas in alignment with commercial and business needs and prioritiesMonitor and balance workload across the team ensuring effective use of resources to achieve team objectivesLead regular team meetings and maintain consistent connection with individual SDRs globally to ensure alignment and clarity on priorities, campaigns, progress toward goals, etc.Align with Marketing and Sales to ensure effective lead management and assignment, qualification, hand off to Sales Managers, and conversion tracking through the funnelAct as Administrator for technology platforms and tools, ensuring most efficient and effective use across teamFacilitate the creation of outreach sequences (email templates, scripts, etc.); track effectiveness, test and measure and continuously optimizeFacilitate and coordinate onboarding, training, and enablement for SDR teamEnsure team SharePoint site is maintained and updatedWork closely with Sales and Commercial Marketing Director to identify areas of improvement for the SDR teamRequired QualificationsBachelor's degreeMinimum 2 years in Sales, Commercial, Customer Service, or Marketing roles with experience in operations or managementExperience with Salesforce CRM platform and proficient with other sales automation tools, such as OutreachDesired CharacteristicsExperience with Power BI preferredAbility to balance troubleshooting and finding solutions to day-to-day issues while monitoring and driving achievement of overarching goalsAbility to effectively coordinate cross-functionally with stakeholders globallyAbility to listen and collaborate with SDRs and provide the infrastructure and support they need in order to meet their individual KPIsAbility and passion for providing guidance and mentorship to the team, and create a culture of teamwork and excellenceAbility to understand key performance indicators (KPIs), create, interpret, and present performance reports, and deliver insights to drive improvementUnderstanding of ideal customer profiles, personas, and the concept of targeting and tailoring messaging accordinglyAbout Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.Baker Hughes Company is an Equal Opportunity Employer