Renewals Manager - Portugal

col-wideJob Description:

Why We Need You
We are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring revenue retention.
Working within an established territory, you will liaise with customers daily by phone and email. Working towards a financial quarterly renewal target, you will have a chance to create strong relationships putting you in an excellent position for increased commission and promotional opportunities.

How You Impact Our Vision

Prepare and execute quarterly renewal plans.
Use data to understand the level of adoption and assess the risk in renewing existing contracts.
Engage customers over the phone and by email to understand the current status, address issues and ensure on-time renewals
Track and report on key metrics for renewals
Accurately forecast sales activity in Salesforce
Work and handle a monthly and quarterly renewal and net retention quota
Communicate risk clearly and take the lead in developing resolution strategies
Provide executive management with complete transparency to renewals and solicit executive involvement as required
Understand software products and be able to sell their value
Maintain activities, next steps, and clear close plans for all renewals in the next 90 days
Work closely with Enterprise Account Managers to develop plans to partner on goals
Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.
Partner with internal teams to address at-risk renewals and drive success.
Serve as an internal project manager to address customer issues and ensure on-time renewal.