Job Opening: Reception / Customer Service Night Shift (Porto)
ABOUT US: HOST WISE is a game-changing property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors.
We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.
Lightning-fast Growth StartUp, we've closed 2023 with promising numbers: Managing over 350 properties (apartments, houses, hostels, guest houses, and rural tourism spaces) with 10M€ of annual revenue, more than 40 talented people, and successfully spinning off Invest Wise and Work Wise. ROLE OVERVIEW: As a Reception / Customer Service Night Shift, you'll be responsible for managing and getting in touch with our booking partners and our customers (e.g. owners, guests, and suppliers) in order to manage all reservations and guarantee the workflow before, during, and after all stays. You are an important representative of the company and ensure our guests have a positive experience through effective communication and problem-solving.
Your role will require you to manage priorities, multi-task, be a problem solver, and a good communicator. Zendesk is the ticket system chosen to help carry out this essential goal of monitoring and prioritizing each process.
WHAT YOU'LL DO: Being the first point of contact with our guests; Provide 1st level support, guidance, and solutions or answers to our guests before, during, and after their stay, over the ticket system Zendesk and telephone; Receive, assess, prioritize, and resolve customer inquiries, being the guarantor of customer satisfaction through your responses and actions; Carry out day-to-day tasks including general administration and covering the reception area; Ensure the follow-up of customer requests and coordinate with the operations team or a more senior member of the team in order to achieve better customer service with a fast response time; Guarantee that the common areas are clean and welcoming, and ensure that cleaning is planned for the following days. PROFILE: Available for working in the night shift (00h00 - 08h00), 5 days a week, including weekends and holidays; Available for a provision of services contract; Passionate about delivering great service and be guest-focused; A strong problem solver, with attention to detail and a proactive, bold personality; Good communication skills in English; further language skills in French or Spanish are a plus. WHAT WE VALUE: Impact: Your contributions will make a tangible difference; Data and Experimentation: We rely on data to inform decisions and embrace experimentation; Learning: We encourage continuous learning and growth; Collaboration: Working together is key to our success; Enjoyment: We believe in enjoying what we do and having fun along the way. Ready to embark on a journey where your skills will be valued, and your ideas will shape the industry's future?
WHAT YOU'LL BRING: Talent, motivation, and dedication. All of those skills will be exponentiated at Host Wise, you will learn and grow with us; Good communication skills in Portuguese and English, additional language skills in French or Spanish are an advantage; Enthusiastic about technology and willing to take initiative and learn new skills; Self-motivated, curious, and proactive mindset. WHAT YOU'LL GET IN RETURN: A competitive salary and benefits; Accelerated career growth (both in salary and responsibility); Regular team events where we celebrate our success which is our people; Work-life balance incentives; A place where you can get things done. No unnecessary meetings or admin work.
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