Sou uma empresa: The Central HouseWe believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It's these values coupled with our unquenchable passion for service which created the unique culture that is TCH. We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week. Job description: - Maintain a friendly, cheerful and courteous demeanour at all times. - Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel. - Assist in registering guests and assigning rooms/beds. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations. - Performs other duties as assigned, requested or deemed necessary by management - Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Maintain the cleanliness and neatness of the front desk area. - Run the day end / night audit & police report. - Work closely with the Financial Department to ensure accounting coherence. - Availability for a rotating schedule. - Maintain fluid communication with the different departments. - Answering calls and e-mails. - Respond to customer queries, concerns and complaints. Essential studies and experience required: - Studies in Tourism and/or professional training in tourist accommodation management. - Proficiency in Microsoft Office (Word, Outlook, PowerPoint ). - Native Portuguese speaker. - High level of English is essential. - Knowledge of other languages would be an asset. - Knowledge of the MEWS programme highly valued. Qualities: - Good team player. - We are looking for people who are attentive and have excellent customer service skills. - You are communicative. - Motivated and committed to your work.Requisitos :
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