Italian Customer Advisor For Online Pharmacy - Lisbon, Portugal (1000€ Of Signing Bonus)

Do you want to provide support for one of the biggest online pharmacies in Europe?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal ?
So we have the perfect opportunity for you!
Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.
As a customer service specialist in this project, your daily responsibilities will include:
Giving advice and information to the customers and approaching it with feeling/empathy for their needs
Ensuring the order and delivery process is smooth for the client
Dealing with Returns and Complaints
Identifying root causes to continue ensuring maximum efficiency/processes
Handling calls as well as written communication within established guidelines
Ensuring the delivery of a quality customer experience on each and every transaction
Ensuring that all complaints are recognized, recorded, confirmed, and solved effectively
Recognizing and promoting additional products and services to the customers, in line with their needs and requirements
To succeed in the role, you will need to have:
Native or proficient level of Italian (C2)
Intermediate level of English (at least B2) both verbal and written
Excellent listening and written/oral communication skills in supported languages
A motivated and enthusiastic personality
Self-organized, planning, and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Familiarity with ticketing systems
Experience with policy work or help resource project management
Previous, demonstrable experience with the creation of online help resources
Life experience to apply to managing situations
Early adopter of technology
Ability to put customers at ease
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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