Company
thyssenkrupp Automotive Body Solutions is a business unit of the Automotive Technology segment of thyssenkrupp AG.
As an integrated body-in-white specialist, the company offers both project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source. By utilizing the extensive synergies between these areas, Automotive Body Solutions is the leading contact partner for all aspects of the auto body.
Your responsibilities
Role:
You will be providing Level 1 and 2 tickets in consideration of SLA's
You will be providing Support Services in alignment to ITIL
You will be supporting Presta Steering facilities in all questions of provided Support
You have knowledge of ITSM tools in general and it's use in alignment with standards and regulations
Main Tasks:
You will fulfill assigned ITSM tickets in consideration of SLAs and/or KPIs
You are responsible for document any activities
You will collaborate and Cooperate in Presta Steering Group projects
You are responsible documentation of service-related activities and project related workloads
Your profile
Technical Skills:
You have knowledge in Microsoft Client OS technologies
You have basic knowledge in Microsoft Server technologies
You have basic knowledge in VMWare virtualization technologies
You have basic knowledge in (Cisco) Network technologies
Requirement Profile
You have graduated from university or equivalent education
You have multi-year practice in supporting enterprise IT environments
You have ITIL Certification or alike
You have a good English and/or German language skills in speaking and writing
Your benefits
Collegial cooperation and respect in dealing with each other - that's what you'll find with us for over 200 years. If this is as important to you as it is to us, then apply now.
Above average conditions
Flexible working time models
Ergonomic workstations
An extensive range of internal and external training opportunities
Contact
f interested in applying, kindly send an email with the title " Infra IT 1st Level Support _2024"
thyssenkrupp Automotive Body Solutions
Human Resources Development
Margarida Nunes
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