Celfocus is a European high-tech system integrator, providing professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Energy & Utilities, Financial Services and other markets' strategic opportunities.
Serving Clients in 25+ countries, Celfocus delivers solutions such as accelerating digital network transformation in Autonomous Networks, elevating and monetising business services in B2B2x ecosystems, and providing highly relevant customer experiences through Hyper-personalisation solutions.
Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there's a constant need to be innovative.
Create and enhance projects in Java, Pyhton, Angular, PHP, .NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things.
Be part of the team that combines business knowledge, technological edge and a design experience.
Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there's always room for your energy and creativity.
About the role Acting as Incident Commander will coordinate the activities during and after a critical issue (P1, P2) understanding the impact on business and identifying improvements from the lessons learnt.
As a part of your job, you will: Managing high critical issue with all involved vendor and internal customer teams.
Promote a collaborative and mission focus mentality across all team.
Identify and suggest improvement to existing process and flows.
Guarantee the Overall stability of the system.
What are we looking for?
Incident Management for Production Environment Ticket management (SPOC) Tickets triage and ticket forwarding Identify risks and dependencies Identify Technical Debt Reduction Processes Suggest improvements Follow-up of improvements Support DevOps teams Impact analysis of changes/enhancements Operational Model Blueprint review Compliant with SLAs, SLIs, SLOs Standby 24h x 7d (might happen) Nice to have: PL SQL/ SQL Unix & Network's Bash Scripting Personal traits Ability to adapt to different contexts, teams, and Clients; Teamwork skills but also a sense of autonomy; Motivation for international projects and ok if travel is included; Willingness to collaborate with other players; Strong communication skills.
At Celfocus, we are committed to cultivate a diverse and inclusive workplace.
As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities.
We are dedicated to providing reasonable accommodations for candidates with specific needs.
If you require any adjustments during the selection process, please inform our Talent Acquisition Team.
Come join the Team!