About Vermelho Melides Hotel:
Hotel Vermelho Melides is a luxury oasis nestled in the picturesque Alentejo landscape. We are committed to providing our guests with a memorable stay, emphasising the charm of the region and the natural beauty that surrounds us.
We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
AS RECEPTIONIST As the first contact of the client, you will be the guarantor of a pleasant stay for our customers.
Welcome customers and provide them with all the necessary information regarding their stay, including formalities, prices, hotel amenities, and available promotions.Ensure customer satisfaction by following their arrival and departure, and communicate essential information to other services.Your main responsibilities will include:
Ensuring the physical and telephone reception of hotel clientele.Carrying out check-in and check-out for individual or group clients according to established procedures, ensuring the accuracy and reliability of collected information.Anticipating customer needs, responding to their requests, and providing information and advice.Promoting hotel products (restaurant, room categories).Managing invoices and receipts.Maintaining constant communication with other services. Qualifications: Ideally, you have a background in hotel management and significant experience in a similar position.You possess excellent interpersonal and organizational skills.You maintain a friendly demeanor and have a positive attitude.You are motivated, organized, and a team player.Professional English is essential, and a second language is desirable. We offer: Competitive compensation and benefits.A stimulating and collaborative working environment.Accommodation possibilities.Opportunities for professional growth within a growing organization.
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