Global Operations Specialist - (Third Party Associate) - English Market- Portugal Important Note: Please be advised that this job posting is for informational purposes only. This is a 6 month temporary assignment managed by HYLegal. All contractual terms, including payroll and benefits, will be handled by HYLegal. By applying, you agree that the information provided in your application may be processed for recruitment purposes, shared with the third-party agency, and other purposes in accordance with ByteDance's Applicant Privacy Notice here.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always.Main Responsibilities:Moderate content and classify according to TikTok Ads policies and standard operating procedures with accuracy and efficiency and in line with local legislation.Become an expert on TikTok Ads policies and procedures.Identify and communicate emerging risks to management and cross-functional partners.Identify opportunities to improve processes, protocols, and policies at scale.Act as the intermediary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions.Collect customer feedback, address issues and concerns, and provide support to achieve business success via our platform.Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system, and process that will drive optimisation and continuously improve customer satisfaction.Work closely and hand in hand with other departments to respond quickly to relevant service-related needs.Perform miscellaneous duties and projects as assigned.Minimum Qualifications:Fluent in written and spoken required language plus business level English.Confident working with a suite of online and offline IT software including Excel and PowerPoint.Ability to work in a fast and evolving environment with a keen eye for detail and strong analytical and research skills.Ability to maintain a high degree of confidentiality while meeting strict deadlines.Ability to work alternating work rotations and shifts (including public holidays and weekends).Preferred Qualifications:B2B or B2C service related work experience; with a strong willingness to support internal and external customers to address their issues and develop their business on the TikTok platform.Some experience working within an online or BPO environment would be a bonus, but is not necessary.Experience in an online moderation or trust and safety environment preferred but not required.Experience working in a KPI or target driven environment preferred but not required.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.
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